Frequently Asked Questions

Everything you need to know about shopping at UK Luggage.

What is your standard shipping policy within the UK?

We offer free standard delivery on all orders over £50. For orders below this amount, a flat rate of £4.95 applies. Most orders are delivered within 2-3 business days.

Do you offer international shipping?

Yes, UK Luggage ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy for luggage items?

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return the item in its original, unused condition with all tags attached for a full refund.

Do your suitcases come with a warranty?

Every piece of luggage we sell comes with a manufacturer's warranty ranging from 2 to 10 years, covering defects in materials and workmanship. Specific warranty details can be found on individual product pages.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

How do I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link and number so you can monitor your delivery's progress in real-time.